Privacy Policy
Effective Date: July 1st, 2025
Last Updated: July 1st, 2025
1. Introduction
Alive Miami (‘we’, ‘us’, or ‘our’) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services (including IV therapy, telehealth, and concierge wellness care), or interact with our team. This policy complies with applicable privacy laws and healthcare data protection regulations, including the Health Insurance Portability and Accountability Act (HIPAA).
2. Information We Collect
We collect various types of personal and health-related information:
• Personal Identifiers: Full name, date of birth, email, phone number, address.
• Billing Details: Credit/debit card information, billing address.
• Health Information: Medical history, symptoms, diagnosis, treatment plans (Protected Health Information – PHI).
• Digital Data: IP address, device type, browser type, website usage patterns, cookies, and analytics data.
• Communication Content: Messages and communications you share with us via contact forms, email, or phone.
3. How We Use Your Information
We use your data to:
• Provide and manage health and wellness services.
• Schedule appointments and send reminders.
• Facilitate telehealth consultations with licensed providers.
• Maintain accurate medical and client records.
• Process payments and manage billing.
• Respond to inquiries, requests, and customer support needs.
• Improve website functionality and user experience.
• Comply with legal and regulatory requirements.
4. Legal Basis for Processing
We process your data under the following legal bases:
• Your consent (for marketing and newsletter subscriptions).
• To perform a contract (such as delivering services you requested).
• To comply with legal obligations.
• For our legitimate interests in running and improving our business.
5. Sharing Your Information
We do not sell your data. We may share your information with:
• Licensed healthcare professionals involved in your care.
• Third-party service providers for billing, IT support, analytics, and customer management, under HIPAA-compliant agreements.
• Payment processors (we do not store credit card details).
• Government or law enforcement authorities when required by law.
• Business partners, only with your explicit consent.
6. Data Security
We take data security seriously and implement appropriate safeguards:
• Encryption of data during transmission and at rest.
• Access controls limiting information to authorized personnel.
• Regular audits and security assessments.
• HIPAA-compliant data storage for all patient health information.
While we strive to protect your data, no system can guarantee complete security. You acknowledge this risk when submitting information online.
7. Your Rights and Choices
As a user, you have the following rights:
• Right to access your personal data and receive a copy.
• Right to correct inaccurate or incomplete information.
• Right to delete your data, subject to legal and clinical obligations.
• Right to withdraw consent for marketing.
• Right to data portability (where applicable).
• Right to file a complaint with a data protection authority.
To exercise these rights, contact us at: privacy@alivemiami.com
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Understand how you use our website.
• Improve performance and user experience.
• Provide relevant advertising (if applicable).
You can manage cookie preferences in your browser settings. Disabling cookies may affect some website features.
9. Data Retention
We retain your personal and health information for as long as necessary to provide services, comply with legal requirements, resolve disputes, and enforce our agreements. When no longer needed, your data is securely deleted or anonymized.
10. Children’s Privacy
Our services are not directed to individuals under 18 years old. We do not knowingly collect information from minors without verifiable parental consent. If we become aware of such data collection, we will delete it promptly.
11. Third-Party Links
Our website may include links to third-party sites or services. We are not responsible for the content or privacy practices of those sites. We encourage you to read their privacy policies before submitting any personal information.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a new effective date. Continued use of our website and services indicates your acceptance of the updated terms.
13. Contact Us
If you have any questions about this Privacy Policy, how your data is handled, or to exercise your rights, contact us at:
Email: info@alivemiami.com
Address: Alive Miami, 901 S Miami Ave #211, Miami, FL, 33130
Phone: 786-295-2532